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Chancellor's Regulation A-411 Behavioral Crisis De-escalation/Intervention and Contacting 911 for Emergency Medical Services
Start Date: 9/30/2017
End Date: 9/30/2017
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Event Description:
The Chancellor's Regulation A-411, Behavioral Crisis De-Escalation/Intervention and Contacting 911, in accordance with Compliance Checklist (CL#21), provides guidance to schools on responding to behavioral crises and when to contact 911 for emergency medical services in these situations. Note that policies and procedures for contacting 911 for emergency medical services for students experiencing physical injury or medical conditions are covered in Chancellor's Regulation A-412.

In accordance with CR A-411, when students experience behavioral crises and engage in behavior that poses a substantial risk of serious injury to themselves or others, schools must determine the appropriate way to manage the behavior and whether the behavior can safely be de-escalated by school staff. Every effort must be made to safely de-escalate the behavior if possible, using strategies and interventions for addressing behavioral crises, as well as in-school and community resources identified in your Crisis De-Escalation Plan. However, if a student's behavior poses an imminent and substantial risk of serious injury to themselves or others, and the situation cannot be safely addressed by your school staff or the support services available to your school, 911 must be contacted. The regulation also states that parents or guardians must be notified whenever a behavioral crisis occurs and must be allowed to speak with the student and on-scene 911 responders if the situation is feasible, provided they not interfere with the ability of school staff and on-scene 911 responders to fulfill their duties and responsibilities.

Please review the following information on developing your school's Crisis Intervention Plan and conducting an orientation on Crisis De-escalation for your staff and take appropriate action:

Develop and Submit Your Crisis De-Escalation Plan: Chancellor's Regulation A-411 requires that your school's Crisis Intervention Team develop a Crisis De-Escalation Plan as part of your annual Consolidated Youth Development Plan.

You must submit a draft of your Crisis De-Escalation Plan to your FSC student services manager for review by September 30; note that your FSC student services manager can also provide you with guidance and support in the development of your plan. Your plan must include the following:

  • Strategies for de-escalating behavioral crisis situations;
  • Locations in the school building where students in crisis may be safely isolated from others;
  • A list of school staff who are trained in de-escalation techniques;
  • In-school and community resources available to the school and parents; and
  • Descriptions of how crisis de-escalation and response protocols are communicated to school staff.

You must submit and certify your final Crisis De-escalation Plan by October 31; your FSC student services manager will work with you to ensure that your plan is finalized and certified by this deadline.

Conduct an Orientation for School Staff and Present Your Plan at a School Safety Meeting: In addition, CR A-411 also requires that your school's Crisis Intervention Team use this PowerPoint to conduct an orientation for all school staff, including non-instructional staff, on the policies and procedures contained in the regulation and on your school's Crisis De-escalation Plan. These policies and procedures must also be addressed at a School Safety Committee meeting, at which an in-house School Safety Agent Level III/designee must be present. Both the orientation and your School Safety Committee meeting must be held by October 31, prior to finalizing and certifying your plan.

More detailed information on the policies and procedures for responding to behavioral crises and determining when to contact 911 is contained in Chancellor's Regulation A-411. Additional guidance on responding to behavioral crises, developing your school's Crisis De-Escalation Plan, and conducting an orientation session for the upcoming school year can be found on the Principals' Portal.

For questions, contact your school's de-escalation/crisis intervention manager.

Workflow Category
Student Services
  • School Climate
  • School Type
    All Schools (K-12)
    Item Type
    Action Items
    FSC Support Type
    Compliance Checklist

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